Shipping Policy
PRE-ORDER
These are items that are yet not available and/or are currently sold-out from our online shop.
Pre-Order Items will ship up to 45 days since your Pre-Order purchase was made. It might be on the 45th date or before. We will communicate with you constantly with any update and you will be able to reach out to us at info@neraexim.com or through our chat. Before we ship your Pre-Order item we will communicate with you with all the required information, shipping date, tracking #, and more.
All orders placed before 12PM (IST) will ship the same day. All orders placed after 12PM (IST) will ship the next day.
We are not able to ship orders on Saturdays, Sundays, or National Holidays.
We are here to help!______
Contact us at: info@neraexim.com
International Shipping
International Shipping Charges are included in the prices. Do not include local duties or taxes.
Delivery times vary depending on the destination country, but 6 to 14 business days is typical.
LATE DELIVERY
In any event of a late delivery, NERA EXIM will do all it can to get your package delivered to you as quickly as possible. However, unless your order is dispatched late, we cannot accept responsibility or offer refunds for delays in shipments that are the result of delays that are the fault of our couriers or a result of customs clearance delays.
Frequently Asked Questions!
What kind of leather do you use?
We use high-quality full-grain leather sourced from reputable tanneries. This type of leather is known for its durability, natural markings, and aging beautifully over time.
How should I care for my leather product?
Leather requires proper care to maintain its quality. We recommend using a leather conditioner periodically and keeping it away from direct sunlight and moisture. To preserve your leather articles please keep them in cotton bags. For specific care instructions, please refer to the product care section on each item’s page.
Are your products handmade?
Yes, all our leather goods are meticulously crafted by skilled artisans who pay attention to every detail, ensuring each piece meets our high standards of quality and craftsmanship.
Do you offer custom orders?
At this time, we offer customization on bulk orders. However, we continually expand our product line to offer a variety of styles and options to meet different preferences. Contact us
What is your shipping policy?
We offer worldwide shipping. Shipping costs and delivery times may vary depending on your location. For more information, please visit our shipping policy page. Read more
What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 10 days for a refund or exchange. Please review our return policy for detailed instruction. Read more
How can I contact customer service?
You can reach our customer service team through our contact page or by emailing [info@neraexim.com] We strive to respond to all inquiries promptly. Click Here
Do you offer wholesale pricing?
Yes, we do offer wholesale pricing for bulk orders. Please contact us directly at [info@neraexim.com] for more information and to discuss your wholesale needs.
Are your products sustainable?
We are committed to sustainability and ethical practices. Our leather is sourced responsibly, and we aim to minimize our environmental footprint throughout our production processes.
Where are your products manufactured?
Our leather goods are crafted in [INDIA], where we partner with skilled artisans who uphold our commitment to quality and craftsmanship.
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