Privacy Policy
Nera Exim: We respect the privacy of our customers and website visitors. This privacy statement explains how we collect, use, distribute, and protect users’ personal information that we receive through our website and business interactions.
1) Collection of Information
We collect personal information provided voluntarily by customers and website visitors for the purpose of fulfilling orders, providing customer support, and improving our services. This information may include:
– Contact details (name, email address, phone number)
– Billing and shipping addresses
– Payment information (credit card details)
– Other information necessary for order fulfilment and customer support
Additionally, we may collect non-personal information automatically through cookies and other tracking technologies to enhance the user experience and improve our website.
2) Use of Information:
We use personal information for the following purposes:
– Fulfilling orders and providing requested services
– Communicating with customers regarding orders, inquiries, and promotions
– Improving our products and services
– Complying with legal obligations
We do not sell or trade personal information to third parties for commercial purposes.
3) Disclosure of Information:
We may disclose personal information in the following circumstances:
– To third-party service providers who assist us in conducting our business operations (e.g., payment processors, shipping companies)
– To comply with legal requirements or respond to legal process
– To protect the rights, property, or safety of our business, customers, or others
We ensure that any third parties with access to personal information adhere to strict confidentiality and security measures.
4) Security:
We employ industry-standard security measures to protect against unauthorised access, disclosure, alteration, or destruction of personal information. This includes encryption of sensitive data and regular monitoring of our systems for potential vulnerabilities.
5) Your Rights:
Customers have the right to access, update, or delete their personal information held by us. If you have any questions or concerns about your privacy rights or our data practices, please contact us using the information provided below.
6) Contact Information:
For questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at info@neraexim.com.
7) Policy Updates:
We reserve the right to update or modify this Privacy Policy as necessary to reflect changes in our business practices or legal requirements. Any updates will be posted on our website, and your continued use of our services constitutes acceptance of the revised Privacy Policy.
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This Privacy Policy underscores Nera Exim’s commitment to safeguarding the privacy and security of personal information provided by customers and website visitors. It emphasises transparency in data collection, use, and disclosure, as well as accountability for adhering to privacy principles.
Frequently Asked Questions!
What kind of leather do you use?
We use high-quality full-grain leather sourced from reputable tanneries. This type of leather is known for its durability, natural markings, and aging beautifully over time.
How should I care for my leather product?
Leather requires proper care to maintain its quality. We recommend using a leather conditioner periodically and keeping it away from direct sunlight and moisture. To preserve your leather articles please keep them in cotton bags. For specific care instructions, please refer to the product care section on each item’s page.
Are your products handmade?
Yes, all our leather goods are meticulously crafted by skilled artisans who pay attention to every detail, ensuring each piece meets our high standards of quality and craftsmanship.
Do you offer custom orders?
At this time, we offer customization on bulk orders. However, we continually expand our product line to offer a variety of styles and options to meet different preferences. Contact us
What is your shipping policy?
We offer worldwide shipping. Shipping costs and delivery times may vary depending on your location. For more information, please visit our shipping policy page. Read more
What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 10 days for a refund or exchange. Please review our return policy for detailed instruction. Read more
How can I contact customer service?
You can reach our customer service team through our contact page or by emailing [info@neraexim.com] We strive to respond to all inquiries promptly. Click Here
Do you offer wholesale pricing?
Yes, we do offer wholesale pricing for bulk orders. Please contact us directly at [info@neraexim.com] for more information and to discuss your wholesale needs.
Are your products sustainable?
We are committed to sustainability and ethical practices. Our leather is sourced responsibly, and we aim to minimize our environmental footprint throughout our production processes.
Where are your products manufactured?
Our leather goods are crafted in [INDIA], where we partner with skilled artisans who uphold our commitment to quality and craftsmanship.
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